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3269388 - No IP address could be resolved for host '<xxx>' maintained at destination 'bpmworkflowruntime_mail'

Symptom

Following document Destination for Email Notifications to configure SAP Enterprise Product Development (SAP EPD). 
Start workflow instance then notice it end with error:
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No IP address could be resolved for host '<xxx>' maintained at destination 'bpmworkflowruntime_mail'. Provide a valid host name whose address can be resolved in property 'mail.smtp.host'. Verify that the host is accessible on the public internet. because on-premise mail servers are not supported.
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no_ip_error.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Enterprise Product Development
  • Workflow in the Cloud Foundry Environment

Product

SAP Workflow Management, workflow capability 1.0

Keywords

workflow@btp, btp@workflow, mail notification , KBA , LOD-BPM-WFS , Workflow Service Runtime / Editor , PLM-EPD-COL , Collaboration , Problem

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