SAP Knowledge Base Article - Public

3269399 - Intelligent Services Center - Access Error "OData Service ISEFlow Failed, Error Status: error, errorThrown: Not Found"

Symptom

  • An error pops up when trying to access an event type in Intelligent Services Center
  • OData Service ISEFlow Failed, Error Status: error, errorThrown: Not Found

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to Intelligent Service Center
  2. Open an event
  3. The error pops up - "OData Service ISEFlow Failed, Error Status: error, errorThrown: Not Found"

Or accessing it from Integration Center

  1. Go to Integration Center
  2. Select My Integrations
  3. Click pencil icon to open the Intelligent Service integration
  4. Select Review and Run at the top
  5. Select Go to Intelligent Service Center at the bottom
  6. The error pops up - "OData Service ISEFlow Failed, Error Status: error, errorThrown: Not Found"

Cause

OData API Entity ISEFlow is not found.

The 'Admin Access to MDF OData API' permission has not been granted.

Resolution

Please refresh OData API metadata.

  1. Go to Admin Center > OData API Metadata Refresh And Export
  2. Click Refresh

To access events in the Intelligent Service Center, the 'Admin Access to MDF OData API' permission is required.

See Also

Using Intelligent Services Center | SAP Help Portal

2212494 - Enabling and accessing Intelligent Services Center on SuccessFactors - SAP for Me

Keywords

ISE, ISC, Intelligent Service, Integration Center, OData API Metadata, OData Service ISEFlow Failed , KBA , LOD-SF-PLT-ISC , Intelligent Services , LOD-SF-INT-API , API & Adhoc API Framework , LOD-SF-INT-INC , Integration Center , LOD-SF-INT-INC-ISE , Integration Center from ISC Events , Problem

Product

SAP SuccessFactors HCM Suite all versions