Symptom
When adding national ID information for an employee you receive the error "National ID already exists for country/region XXX and card type XXXX".
Environment
SAP SuccessFactors Onboarding
Cause
- There is already another employee with this National Id Number assigned who is either an active or inactive user in the system
Resolution
- The system will not accept duplicated National IDs and this is hard coded. Currently it is not possible to disable this check.
- In order to be able to add this national ID for the employees you either add a unique National Id or check for a possible rehire candidate.
See Also
Keywords
KBA , LOD-SF-OBX-RHM , Rehire Mechanism , LOD-SF-EC , Employee Central , How To
Product
SAP SuccessFactors Onboarding all versions