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3269470 - App cockpit-web-app and sap-portal-persistency are in state "DOWN!"

Symptom

cockpit-web-app and sap-portal-persistency failed to startup, both are in state "DOWN!" as below.

cockpit-web-app               STARTED           0/1         -       512 MB    <unlimited>   DOWN!    https://hostname:51052
sap-portal-persistency        STARTED           0/1         -       256 MB    <unlimited>   DOWN!    https://hostname:51041

In sap-portal-persistency.log, it contains the following error messages.
-----------------------------
xx/xx/xx 5:17:26.085 PM [APP/3-0] ERR   Error: /hana/shared/XXX/xs/app_working/xxx/executionroot/0xxxxc99c-15b7-43e5-ac66-c8e755328f94/app/node_modules/@sap/hana-client/prebuilt/linuxx86_64-gcc48/hana-client.node: undefined symbol: _ZNxxxxFunctionTemplate3NewEPNS_7IsoxxxxKNS_20FunctionCallbackInfoINS_5ValueEEEENS_5LocalIS4_EENSA_INS_9SignatureEEEi
-----------------------------

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP HANA Cockpit 2.0

Product

SAP HANA, platform edition 2.0

Keywords

HANA Cockpit, XSA, cockpit-web-app, sap-portal-persistency, DOWN, DOWN!, hana-client.node: undefined symbol, hana-client.node, undefined symbol , KBA , HAN-CPT-CPT2-ADM , SAP HANA Cockpit 2 (Administration Core) , Problem

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