The following behavior occurs in SAP Analytics Cloud for Planning (SAC):
- Error message "Comments were not loaded. Try Again. If this issue persists then contact SAP support".
- This issue may happen even when you don't have data point comments or story comments.
- SAP Analytics Cloud (Enterprise) 2022.15.15
Reproducing the Issue
- Open a story.
The issue occurs due to the Data Access Control applied on one dimension.
This dimension contains a huge number of members and READ WRITE access with a huge number of members of the dimension has been given to some users/teams.
Commenting does not work when Read Write permissions are given for more than 60K dimension members.
- Disable Data access if it is not required.
If required, assign read write permissions to only those members where it is needed.
- If Data access is still required and needed on all members of Dimension
- Could you try using role based security instead of Data Access? You can try giving full Access to the model or Limited access on all members (*) of the model at the role level.
- Assign this role to the user or team
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- 2851317 - Where can I find more information on SAP Analytics Cloud (SAC) for Planning features and documentation?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
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- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
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