SAP Knowledge Base Article - Public

3269803 - Unable to add new Copying Control for Sales and Billing Documents - SAP S/4HANA Cloud


When trying to add new Copying Control entry for sales documents and billing documents the options of New Entry and Copy As are greyed out.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



Reproducing the Issue

  1. Open the Manage Your Solution app
  2. Choose Configure Your Solution
  3. Access any of the below configuration steps:
    • Define Copying Control for Sales Document to Billing Document (configuration step ID 102762)
    • Define Copying Control for Delivery Document to Billing Document (configuration step ID 102763)
    • Define Copying Control for Billing Document to Billing Document (configuration step ID 102764)
    • Set Copying Control: Sales Document to Sales Document (configuration step ID 102905)
    • Set Copying Control: Billing Document to Sales Document (configuration step ID 102906)
    • Define Data Transfer and Copying Rqmts for Sales Document (configuration step ID 103089)

     4. Editing options New Entry and Copy As are greyed out

Screenshot (348).png

In case you are using SAP Central Business Configuration (CBC):

  1. Log on to the project experience in SAP Central Business Configuration
  2. In the Product-Specific Configuration phase, navigate to the Configurations Activity tab
  3. Search for Copying Control configuration activity
  4. Select the desired copying control activity
  5. Choose Go to Activity to navigate directly to the SAP S/4HANA Cloud system
  6. Editing options New Entry and Copy As are greyed out


  1. The pre-delivered copying control settings are set according to SAP Best Practices. Therefore, it's not possible for customers to add new copying controls in S/4HANA Cloud systems to avoid inconsistencies. If a certain copying control setting is missing and the process is not available in SAP Best Practices, it means the process is not supported.

  2. The scope item containing a pre-delivered copying control setting is not yet activated in your SAP S/4HANA System.


  1. If the process is not available in best practices, but it is something necessary for your business, please contact your CSM or PE to raise a feature request if needed. See the detailed process in KBA 2582556 - Request for new features in SAP S/4HANA Sales Cloud.

  2. Activate the relevant scope item to make the pre-delivered copy control entry according to SAP Best Practices available.

For example, item category TAX is available in the copying control to create the intercompany invoice (IV) for a delivery with delivery type LF with activation of scope item 1WO.

For new scope item activation refer to the following process documentation:

See Also

SAP Best Practices Explorer

2973423 - Item category cannot be invoiced with the billing type

3210945 - Delivery type & cannot be invoiced with billing type &

3060941 - Error "Item category LF TAX cannot be invoiced with billing type IV" - SAP S/4HANA Cloud

2671360 - Copying from sales document type &1 to &2 is not supported


Copying Control, Copy Control, SSCUI 102762, SSCUI 102763, SSCUI 102764, SSCUI 103089, SSCUI 102905, SSCUI 102906, Copying Control for Billing Documents, Copying Control for Sales Documents, Item category, Scope Item, Best Practices , KBA , SD-BIL-IV-2CL , Processing Billing Documents (Public Cloud) , SD-BIL-2CL , Billing (Public Cloud) , SD-SLS-2CL , Sales (Public Cloud) , Problem


SAP S/4HANA Cloud all versions