SAP Knowledge Base Article - Public

3269925 - DC70 LMS iContent launch error

Symptom

Customers on DC8 migrated to DC70 production servers experiencing content launch error post Nov 13 weekend.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Launch any iContent file and either receive 404 for simple file types (PDF, etc...) or communication error for structured content types (AICC/SCORM)

Cause

Internal infrastructure additional changes needed to support migration iContent launching

Resolution

Operations performed manual changes on internal infrastructure to accommodate; end users should clear any browser cache and try launching again.

Keywords

sap, sf, lms, learning, icontent, 404, launch, error, communication, DC8, DC70, Ashburn, MS Azure East 2, content , KBA , LOD-SF-LMS-PCM , iContent , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning 2205