SAP Knowledge Base Article - Preview

3270457 - 'This site can’t be reached' error when accessing SAP Cloud Integration WebUI


When trying to access your SAP Cloud Integration tenant, the error below appears:

  • This site can't be reached
    unexpectedly closed the connection.
    • Checking the connection
    • Checking the proxy and the firewall
    • Running Windows Network Diagnostics

Note: In the screenshot above, we use a Cloud Foundry tenant as an example, but the problem can happen in NEO and Integration Suite as well.



  • SAP Integration Suite
  • SAP Business Technology Platform
  • Cloud Integration


Cloud Integration all versions ; SAP Business Technology Platform all versions ; SAP Integration Suite all versions


Cloud Integration, SAP Integration Suite, SAP Cloud Platform Integration, Cloud Platform Integration, SAP CPI, CPI, SCPI, HANA Cloud Integration, HCI, SAP HCI, tenant, iFlow, Integration Flow, VPN, Connection, Network, Site, Web, UI, access, URL, page, connect
, KBA , LOD-HCI-PI-RT , Integration Runtime , Problem

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