Symptom
You are implementing AskHr and you would like to restrict the access of the users to specific categories and subcategories.
So considering this need, you would like to know wheter this this possible or not.
Environment
Implementing Successfactors AskHR
Cause
Currently not supported.
Resolution
Ask HR categories and subcategories are directly pulled from C4C and shown in the Ask HR UI, so currently there is no means to restrict that using RBP.
We do have an influence created for this request, so please feel free to vote for this enhancement:
Keywords
KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-CRM-SRP , Service Request Processing , Product Enhancement