SAP Knowledge Base Article - Preview

3270970 - Most common symptoms and troubleshooting of SAP Cloud ALM Onboarding issues


  1. Where to find helpful SAP Cloud ALM resources?
  2. Where to find SAP Cloud ALM Onboarding videos?
  3. Cloud ALM provisioned but no e-mail 'Activate Your Account for User Profile' sent
  4. Cannot login to XSUAA_SAP Cloud ALM
  5. User cannot logon to SAP Cloud ALM
  6. Provisioning requested days ago but has not happened
  7. Subdomain selection not allowed in provisioning
  8. Why is new global account created during provisioning?
  9. Trying to provision but user does not see option on SAP4Me
  10. Unable to login to SAP Cloud though working earlier - reset password
  11. SAP Cloud ALM Service key - Instance not available
  12. Failed to fetch parameters error in provisioning SAP Cloud ALM
  13. User does not belong to any global account
  14. Change subdomain used in SAP Cloud ALM -> not possible
  15. User does not see certain SAP Cloud ALM Groups/Applications on the Home screen





SAP Cloud ALM all versions


KBA , SV-CLM-INF-ONB , Onboarding and Decomissioning , Problem

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