SAP Knowledge Base Article - Public

3270986 - Alerts translations e-mails are being received in a different language than the Instance

Symptom

Your instance language is set to a language other than English (US) and despite that, you're receiving e-mail notifications in English (or another undesired language).

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Manage Data > Alert Message and select the desired alert
  2. Check that the Alert has all the translations correctly configured for desired languages
  3. Trigger a workflow that sends the corresponding e-mail notifications to a manager
  4. Observe the behavior in the e-mail inbox

Cause

User's 'defaultLocale' field in the UDF is set to 'en_US'

Resolution

In order to fix this, you will need to perform a Basic Import updating the Default Locale field to the desired location 

PLEASE NOTE: If the recipient is an external system user (not a user in the instance), most likely an external e-mail user, added as a CC role recipient, the system cannot determine their locale based on the 'defaultLocale' OR the Language selection via the "Options" menu, meaning that it will trigger the default language set in the Alert Message, leading this to be an expected behavior of the system. 

See Also

2395445 - Default Locale | How to control the user language in SuccessFactors - SAP ONE Support Launchpad

2446500 - How is the Recipient's local Determined for Workflow Emails and Alerts and Notifications - SAP ONE Support Launchpad

2809483 - Time Off Workflow Configuration - SAP ONE Support Launchpad

Keywords

defaultLocale, default, locale, UDF, Basic User Import, basic, user, import, alert, e-mail, email, workflow notification, workflow, notification, workflow language, language, Alert Message, Time Off, time, off, workflow email, translation , KBA , LOD-SF-EC-TIM-WAN , Workflows - Alerts - Notifications , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions