SAP Knowledge Base Article - Public

3271062 - Delayed Messages in Business Communication


Few Hanging Messages to and from SAP are seen in Business Communication Monitoring.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Application and User Management work center.
  2. Open the Business Communication Monitoring view. 
  3. In the dropdown, select Messages Exchanges with SAP.

The messages if any will be displayed.


This situation usually occurs due to temporary downtime of the SAP system.


Please execute re-start button for the hanging messages.

  • Do those messages appear regularly?

    The messages will be in "long running" status because there was temporary downtime of the SAP system. This could happen if the similar situation happens in future.

  • Does manual re-start works?

    Though the status shows "long running", the messages were actually delivered on the last status change on date shown in the UI. You can try Re-start.

  • Any recommended way how to handle these Messages?

    Sometimes there could be inconsistencies between the status shown in the UI and the actual status in the backend. If the re-start from the UI doesn't work, open a case with SAP with the component AP-RC-CEC-B2B.


Messages, Business Communication, Monitoring, byd , KBA , AP-RC-CEC-B2B , ByD On-Demand Cloud-Process Integration B2B , Problem


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