SAP Knowledge Base Article - Public

3271062 - Delayed Messages in Business Communication

Symptom

You see few Hanging Messages to and From SAP in Business Communication Monitoring

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Application and User Management work center.
  2. Open the Business Communication Monitoring view. 
  3. Select messages xchnages with SAP- Messages if any will be displayed                                                                                            

Cause

This situation usually Occurs due to temporary down time of the SAP system

Resolution

Please execute re-start button for the hanging messages

1) Do those messages appear regularly?

-> The messages will be in "long running" status because there was temporary down time of the SAP system.This could happen if the similar situation happens in future.

 2) Does manual re-start works?

-> Though the status shows "long running" , the messages were actually delivered on the last status change on date shown in the UI. You can try Re-start.

3) Any recommended way how to handle these Messages?

 Sometimes there could be inconsistencies between the status shown in the UI and the actual status in the backend. If the re-start from the UI doesn't work, we would recommend to report an incident.

 

Keywords

Messages, Business Communication, Monitoring , KBA , AP-RC-CEC-B2B , ByD On-Demand Cloud-Process Integration B2B , Problem

Product

SAP Business ByDesign 2208