3271152 - Intelligent Services Center - Access error when selecting 'Go to Intelligent Service Center' from Integration Center

• Access error when selecting 'Go to Intelligent Service Center' from Integration Center
• Error: You don't have permission to access this page. Please try again or contact your administrator.
• Fingerprint: 52449687cb7ce1f7bfbfcb2edb142356b2b2b891

Sample error:

System Information Release: xxxxxxxxxx
Server: xxxxxxxxxx
Request: /xi/ui/ise/pages/index.xhtml
Error ID: xxxxxxxxxx
Fingerprint: 52449687cb7ce1f7bfbfcb2edb142356b2b2b891
Timestamp: xxxxxxxxxx

SAP SuccessFactors HXM Suite

1. Go to Integration Center
2. Select My Integrations
3. Click pencil icon to open the Intelligent Service integration
4. Select Review and Run at the top
5. Select Go to Intelligent Service Center at the bottom
6. It shows an error screen

Intelligent Services is not turned on.

Please follow this article to enable Intelligent Services through Upgrade Center.

• KBA 2338227 - How to Enable Intelligent Services and Additional Troubleshooting Content

After the upgrade is completed, it is recommended to refresh the metadata manually via Admin Center > OData API Metadata Refresh And Export.

KBA 3269399 - Intelligent Services Center - Access Error "OData Service ISEFlow Failed, Error Status: error, errorThrown: Not Found"

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