SAP Knowledge Base Article - Public

3271152 - Intelligent Services Center - Access error when selecting 'Go to Intelligent Service Center' from Integration Center

Symptom

  • Access error when selecting 'Go to Intelligent Service Center' from Integration Center
  • Error: You don't have permission to access this page. Please try again or contact your administrator.
  • Fingerprint: 52449687cb7ce1f7bfbfcb2edb142356b2b2b891

Sample error:

System Information Release: xxxxxxxxxx
Server: xxxxxxxxxx
Request: /xi/ui/ise/pages/index.xhtml
Error ID: xxxxxxxxxx
Fingerprint: 52449687cb7ce1f7bfbfcb2edb142356b2b2b891
Timestamp: xxxxxxxxxx

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Integration Center
  2. Select My Integrations
  3. Click pencil icon to open the Intelligent Service integration
  4. Select Review and Run at the top
  5. Select Go to Intelligent Service Center at the bottom
  6. It shows an error screen

Cause

Intelligent Services is not turned on.

Resolution

Please follow this article to enable Intelligent Services through Upgrade Center.

  • KBA 2338227 - How to Enable Intelligent Services and Additional Troubleshooting Content

After the upgrade is completed, it is recommended to refresh the metadata manually via Admin Center > OData API Metadata Refresh And Export.

See Also

KBA 3269399 - Intelligent Services Center - Access Error "OData Service ISEFlow Failed, Error Status: error, errorThrown: Not Found"

Keywords

52449687cb7ce1f7bfbfcb2edb142356b2b2b891, ISE, ISC, Intelligent Service, Intelligent Services, IC, Integration Center, Access Denied, You don't have permission to access this page, Go to Intelligent Service Center , KBA , LOD-SF-PLT-ISC , Intelligent Services , LOD-SF-INT-INC , Integration Center , LOD-SF-INT-INC-ISE , Integration Center from ISC Events , Problem

Product

SAP SuccessFactors HXM Suite all versions