SAP Knowledge Base Article - Public

3271499 - "Frequency must be a number." error when trying to create job alert in RMK External Site - Recruiting Marketing

Symptom

When trying to create a job alert in external site the following error is shown:

"Frequency must be a number."

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

1. Go to the RMK Instance.

2. Search any jobs from the search component.

3. Populate the "Select how often (in days) to receive an alert:" textbox

4. You will receive the error

Cause

There is missing \{0\} in the translation editor

Resolution

Add back \{0\} somewhere in the translation override, or else you will break job alerts. Do this for all the locales in which you override the translations.

Here are the steps to do so:

  1. Open Career Site Builder configuration
  2. Open "Tools"
  3. Click on "Translations"
  4. Select Resource key which matches the label on the site 
  5. Populate Override text as \{0\} and confirm


Note: Please, make sure to review if the customer is using custom plugins or custom code in Layouts or Global Settings. It can impact the job alert feature.

See Also

2864106 - Changing field labels or messages via Career Site Builder - Recruiting Marketing

Keywords

job alert, create alert, Frequency must be a number , KBA , LOD-SF-RMK-COR , RMK Core Platform , Problem

Product

SAP SuccessFactors Recruiting all versions