Symptom
- You are using the Agent Desktop add-on
- When using the "Click-to-Call", the callout would open the Agent Desktop/Service Agent Console (AD) Customer search and context information
- When the call is answered, the system tries to open a new search for the same BP search
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Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
- Agent Desktop add-on
Product
SAP Cloud for Customer core applications 2211
Keywords
AD, Agent Desktop, Service Agent Console, C4C, Communication, multiple tabs, , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem
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