SAP Knowledge Base Article - Preview

3271527 - Outbound call creates two Agent Desktop Searches (two tabs for the same interaction)

Symptom

  • You are using the Agent Desktop add-on
  • When using the "Click-to-Call", the callout would open the Agent Desktop/Service Agent Console (AD) Customer search and context information
  • When the call is answered, the system tries to open a new search for the same BP search


Read more...

Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales
  • Agent Desktop add-on

Product

SAP Cloud for Customer core applications 2211

Keywords

AD, Agent Desktop, Service Agent Console, C4C, Communication, multiple tabs, , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.