SAP Knowledge Base Article - Preview

3271534 - Tips for handling migration of users/incidents/systems when contracts are moved to a different customer number - SAP ONE Support Launchpad / SAP for Me

Symptom

  • Changed customer numbers due to acquisition
  • Company migration to a new customer number
  • Changes needed when switching to a new customer number
  • Separate customer numbers merged into one best customer number
  • Licenses and contracts were migrated to a different customer number
  • Can incidents be moved to a different customer number?
  • Can we reassign incidents to a different account?
  • Transfer cases to a new customer number
  • Do new S-user IDs need to be created when contracts are moved to a different customer number?
  • Migrating systems from old customer number to new customer number
  • Do new installation numbers need to be created when contracts are moved to a different customer number?
  • Moved from an old customer number to a new customer number
  • Reassigned systems and license keys from one customer number to another
  • How to make sure that users can create support incidents after migrating accounts
  • How can I access the licenses under our old customer number


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Environment

Keywords

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