SAP Knowledge Base Article - Public

3271719 - Error: "You're not allowed to access the data source. Please ensure you've entered valid credentials and that you have the correct access..." randomly showing while opening a story in OVM

Symptom

  • Multiple intermittent issues are observed while enabling OVM:
    - An SSL certificate error showing up
    - Story is loading slow
    - Data is displayed only in the tables while the charts cannot fetch it.
  • Multiple Error windows displaying with below message: "You're not allowed to access the data source. Please ensure you've entered valid credentials and that you have the correct access..."
  • Issue is only observed with OVM on live connections (Tunnel and direct)

Environment

  • SAC Tenant 2021.15
  • Live connection to BWonHana

Reproducing the Issue

  1. Login to SAC 
  2. Open the story in issue
  3. Switch to Optimized View mode: the data is perceived only in the tables and the charts cannot fetch it

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

Keywords

many errors, corrupted, no display, data lost , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0