3272025 - Error when adding email address with a type that already exists - Employee Central

When adding a new email with the same type of one that already exists (personal or business, for example), an error message appears.

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SAP SuccessFactors Employee Central

• Go to Employee Profile;
• Edit Contact Information;
• Add a new email address with the same type of one that already exists;
• Save.

An error message will show.

• If the CS option "Enable Centralized Services for Contact Information to save changes on Editing UI" is enabled, the message will be: "Make sure that records have different Email Type values. Currently, more than one record has Personal selected."

• If the CS option "Enable Centralized Services for Contact Information to save changes on Editing UI" is disabled, the message will be: "More than one record cannot be added for same Email Information Personal."

Note: The message may be written differently depending to the version of your instance.

This is expected behavior.

It is not possible to have more than one email address with the same Email Address Type. As a workaround you can create custom types as per your business requirements.

Email | SAP Help Portal

email address type, email address, personal email, business email, custom email address type.  , KBA , LOD-SF-EC-PER-EML , Email Info - Config, Rules, RBP, UI , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions