SAP Knowledge Base Article - Public

3272049 - How to Close a Support Case

Symptom

How to move case from Resolved to Closed in SAP One Launchpad and SAP For Me.

Environment

SAP ONE Support Launchpad - https://launchpad.support.sap.com/

SAP for Me - https://me.sap.com/

Resolution

  1. Open the case;
  2. On the bottom right, select 'Close'; The option is available in all status; 
  3. If case is in process by SAP, the option 'Request to Close' should be available. This will set the case to Customer Action and 'Close' should be allowed;
  4. After confirming case closure, SAP Support Interaction Survey (SIS) will open in a new window, for assistance in filling it, please refer to KBA 2331471.

See Also

SAP Support Team members cannot close cases, this can only be done by customers. If you face any kind of issues on proceeding with the steps, contact your Account Administrator.

Important Links:

Contact Administrators - https://launchpad.support.sap.com/#/importantcontacts

How to Provide Feedback on Incident handling via SAP Support Interaction Survey - https://i7p.wdf.sap.corp/sap/support/notes/2331471

Videos on incident creation along with other SAP ONE Support Launchpad videos on YouTube - https://www.youtube.com/playlist?list=PLFrwZZeBUtfjlGchzP2gAV5BQ-KEABz31

Videos on incident creation along with other SAP for Me videos on YouTube - https://www.youtube.com/playlist?list=PLFrwZZeBUtfjUHER9CUiS8bgZVs2r7bmA

Keywords

KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ 2022