SAP Knowledge Base Article - Public

3272579 - Customer Return Missing for the Inbound Delivery with Item Type CSNG - Product - consignment


Customer return not created from the inbound delivery with item type CSNG - Product - consignment


SAP Business ByDesign

Reproducing the Issue

  1. Go to Inbound Logistics - Inbound Deliveries
  2. Edit the Customer Return Delivery XYZ (XYZ represents the Customer Return Delivery ID) 
  3. Navigate to Document flow

There is Process Communication Error


You have used an external reference, it is not possible to create customer return for items of the type CSNG - Product - consignment without a valid sales order reference.


You need to use a valid sales order reference to create a customer return for items of the type CSNG - Product - consignment.


inbound delivery released; Return not found; , KBA , AP-CRP-CR , Customer Return , How To


SAP Business ByDesign all versions