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3273086 - Windows AD logon to the BI Platform fail after November 2022 Microsoft updates


  • Windows AD logons to the BI Platform applications fail after installing the November OS updates from Microsoft
  • This applies to the updates at the domain controller, server, and client OS level
  • Errors in the Microsft Domain Controller Event logs may include:
    • While processing an AS request for target service <service>, the account <account name> did not have a suitable key for generating a Kerberos ticket (the missing key has an ID of 1). The requested etypes : <etype numbers >. The accounts available etypes : <etype numbers>. Changing or resetting the password of <account name> will generate a proper key.



  • SAP BusinessObjects Business Intelligence Platform (all version)
  • Microsoft Active Directory
  • Microsoft Windows


SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3


Internal Error, CCM, eRR-ETYPE-NOSUPP (14), AES, AES128, AES256, msDS-SupportedEncryptionTypes, supportedEncryptionTypes, krbtgt, FWM 00006, FWM00006, FWM 00005, FWM00005 , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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