SAP Knowledge Base Article - Public

3273103 - Error when navigating between Mobile App & Mobile Browser (IOS, Safari)


  • When approver view the attachment in Safari Browser for the leave application pending his/her approval, the system will prompt the following message:

“You can view this link in your browser or on the SuccessFactors App. Which would you prefer? View in the App or View in the Browser”

  •  If the approver chooses: “View in the App”, the following error message will appear: "Feature is unsupported".
  •  If the approver taps on “View in the browser”, and tries to download the attachment, it will prompt the following message: "The mobile app does not currently support this link. Would you like to open it using a mobile browser?"



  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central


This has been identified as a bug by our engineering


This will be fixed in the 2211 MOB Release


SF, EC, Success factors, Employee Central, Workflow , KBA , LOD-SF-EC-MOB , Employee Central Mobile , Problem


SAP SuccessFactors HXM Core 2211