SAP Knowledge Base Article - Public

3273122 - Manage My Team Error: Sorry, either you are not authorised to view time sheet data or this user does not exists

Symptom

When navigating to the employees timesheet from Manage My Team in the home page the timesheet does not open and the system throws an error:
"Sorry, either you are not authorised to view time sheet data or this user does not exists."

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Timesheet

Reproducing the Issue

  1. Proxy as a Manager.
  2. On the Home Page click on Manage My Team.
  3. Select - (Manager's Direct Reportee) -> Click Go To -> Click Time Off.
  4. System will take you to the Time Sheet section of the People Profile.
  5. Click on the Go to Time Sheet Link.
  6. Time Sheet will not open and the message below is displayed:
    Sorry, either you are not authorised to view time sheet data or this user does not exists.

Cause

Configuration

Resolution

  1. Login as sfadmin (Admin User).
  2. Search for Company System and Logo Settings.
  3. Check Encrypt User ID in URL.
  4. Save.

Keywords

KBA , LOD-SF-EC-TMS , Time Sheet , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions