SAP Knowledge Base Article - Public

3273243 - Days Sales Outstanding - Loading chart data failed

Symptom

While entering to App 'Days Sales Outstanding' the following error occurs:

"Loading Chart data failed"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP S/4HANA Cloud

Reproducing the Issue

Enter App Days Sales Outstanding and select Go.

Loading chart data failed

Cause

The reports and KPIs delivered by SAP are templates (like app Days Sales Outstanding) for our customers and every implementation project should adapt the analytical reports and KPIs to the need of the customer, which can't be foreseen and standardized across all customers.

Resolution

Days Sales Outstanding App uses the display currency to enable reporting across all company codes (as it converts the amounts in company code currency to the display currency of the App). Hence you need to adapt the parameter value of the display currency to the display currency you agree for your implementation and for which you have maintained the relevant currency conversions with the exchange rate chosen (also available as parameter for the App).

The parameter values of the display currency and currency exchange rate of the App can be changed in the App 'Manage KPIs and Reports'. Search for the group 'Days Sales Outstanding' and navigate to the KPI. There you can edit the KPI and change the parameter values to your needs. Choose a display currency for which you have maintained all relevant currency conversions to the company code currencies in use (App F3616 'Currency exchange rate').

This change will also be effective when you navigate to the app directly via the app search w/o opening the app via its tile (KPI) on the launchpad.

Keywords

Days Sales Outstanding, Manage KPIs and Reports, loading chart data failed, currency/unit conversion, currency exchange rate, F1741, F1 741, F2814, F2 814, F3616, F3 616 , KBA , FI-FIO-AR , Fiori UI for Accounts Receivable , Problem

Product

SAP S/4HANA Cloud all versions