SAP Knowledge Base Article - Public

3273652 - Crossboarding Initiated but not appearing in Dashboard - Onboarding


Crossboarding Initiated from Recruiting Management but candidate is not appearing on Onboarding Dashboard. Error in  Business Process tile:

Validate user name availability - User with the email address [candidate email] already exists. Please cancel the onboarding process or coordinate with the recruiting manager to update the email address.


SAP SuccessFactors Onboarding


Candidate email is the same.


Email is unique in Onboarding and candidate cannot have the same as prior process. 

Update Email in Recruiting Management side and restart the Onboarding process.


Error, Email, Onboarding, Business, Process, Onb, Obx, Validate, User, Name, Availability, Address, Already, Exists , KBA , LOD-SF-OBX-XBD , Crossboarding , Problem


SAP SuccessFactors Onboarding all versions