SAP Knowledge Base Article - Public

3273697 - "An Internal Server Error Occurred , Please try again later" error using Instance Synchronization


While using Instance Synchronization tool to copy over permission roles, the following error occurs: "A System Error has occurred please contact your admin for more details.The following error occurred:An Internal Server Error Occurred , Please try again later"


SAP SuccessFactors HXM Suite


SOURCE and TARGET systems are on different versions.


This is an expected behavior due to version mismatch; black out period is the time where Production and Preview data centers are on different release versions.

During this time, the following artifacts are not allowed to be synced until both SOURCE and TARGET instances are on the same version:

  • RBP Permission Role
  • Foundation Object > Dynamic Role
  • Foundation Object > Position Dynamic Role

Please wait until post production release to perform this sync, so it will work successfully.

See Also

2088055 - SuccessFactors Instance Synchronization Feature Guide & Need to Know Information


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SAP SuccessFactors HXM Core 2211