SAP Knowledge Base Article - Public

3273728 - Close button "x" missing in pop-up employee details portlet

Symptom

Customer reported an issue that a close button ("x") is missing in Employee Details portlet/pop-up mini window. It can be seen in several modules: RCM, Compensation, Platform and even in Action Search results.



Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors HCM Core

Reproducing the Issue

  1. Search any user in the action search
  2. Hover over any user and wait for the Employee Details portlet to appear

Do the same in Org Chart and Compensation tool. Close button "x" will not appear.

Cause

Working as designed.

Resolution

Working as designed. Users can click outside of the window to close the Employee Details pop up window.

Keywords

close, "x", button, no x, can't close, employee details, portlet, x button, can't find, missing , KBA , LOD-SF-PLT-LHOM , Latest Home Page , How To

Product

SAP SuccessFactors HXM Core 2211

Attachments

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