SAP Knowledge Base Article - Public

3274069 - Total Net Value for the Current Order in Simulate Check Credit Limit is not as Expected

Symptom

We can see Total Net Value for the Current Order in Simulate Check Credit Limit does not match the Net Value of the document and has in some cases even a negative value.

Environment

 SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders Work Center.
  2. Go to the Sales Orders View.
  3. Search for Sales Order ABC (ABC represents the ID of the sales order).
  4. Click on Actions and Simulate Check Credit Limit option. 
  5. In the window you can see that the value in the field Total Net Value of the current order does not match the Net Value of the Sales Order and has a negative value.

Cause

The Total Net Value of current order is calculated on the basis of Total Value of Sales order and Total Invoiced amount.

Total Net Value of current order = Total Value of Sales order - Total Invoiced amount

  • Total Value of Sales order (Net value of Sales Order including freight).
  • Total Invoiced amount (System considers all the invoices created for this sales order).

In case of a negative value this means that the invoiced amount is larger than the total value of the Sales Order.

Please Note: A credit memo created as a follow up document from an Invoice will not reduce the invoiced amount. If you want to reverse that the invoiced amount is larger than the value of the Sales Order you need to ensure that the respective invoice is cancelled instead of creating a follow up credit memo.

Resolution

This is the standard system behavior. If any extra invoices are created then cancel the invoice instead of creating credit memo, because the credit memo is not taken into consideration while calculating credit limit check or total net value of current order.

See Also

2896045 - How Credit Limit Check Works in Sales Orders

2392105 - Credit Limit Check in Sales Order is Incorrect

Keywords

Credit limit, Sales Order , KBA , AP-SLO-SO , Sales Order , Problem

Product

SAP Business ByDesign all versions