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3274133 - During ILM destruction process error occurs if OpenText ILM Store is used

Symptom

While running ILM Destruction process (Program RSARC_RUN_DESTRUCTION) in productive mode on an expired resource below error can be seen in destruction job log:

"598: Input or output error (triggered during access to file system, WebDAV, or data stream; see long text)
DA Service Message: DELETE: An Error Occurred While Deleting Resource XXX
from Store &1; Cause: 423 Locked"

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Log file "as_cmis.log" at OpenText side contains information similar to this:

"...com.opentext.ecm.ac.ilm.srv.IlmServer -- delete: Object with path 'XXX' cannot be deleted: The action 'canDelete.Object' is not allowed on '16' because it is under retention
com.opentext.ecm.asm.cmis.exceptions.UnderRetentionException: The action 'canDelete.Object' is not allowed on '16' because it is under retention
...
...com.opentext.ecm.ac.ilm.srv.IlmServer -- delete: leave: com.opentext.ecm.ac.ilm.webdav.responses.IlmServerDeleteResponse{DELETE: 423 (Under Retention): ...}"

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Prerequisites:

  • ILM (Information Lifecycle Management) exists, is active and used
  • ILM Destruction process (transaction ILM_DESTRUCTION or Program RSARC_RUN_DESTRUCTION)
  • OpenText product is used as ILM Storage Solution (for example "OpenText Core Archive", "OpenText Archiving, Document Access and Extended ECM", etc.)


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Environment

  • SAP NetWeaver Application Server
  • SAP NetWeaver Application Server for ABAP
  • SAP NetWeaver Application Server for SAP S/4HANA
  • SAP NetWeaver
  • SAP NetWeaver Application Server for ABAP for SAP Business Suite
  • SAP NetWeaver Application Server for ABAP, OEM version
  • ABAP platform
  • OpenText

Product

ABAP platform all versions ; SAP NetWeaver Application Server all versions ; SAP NetWeaver Application Server for ABAP all versions ; SAP NetWeaver Application Server for ABAP for SAP Business Suite all versions ; SAP NetWeaver Application Server for ABAP, OEM version all versions ; SAP NetWeaver Application Server for SAP S/4HANA all versions ; SAP NetWeaver all versions

Keywords

ILM-Ablage Ursache: 423 Locked, ILM_DESTRUCTION, RSARC_RUN_DESTRUCTION, 423 (Under Retention), XX-PART-OPT-ARC, OpenText , KBA , BC-ILM-DST , Data Destruction , XX-PART-OPT-ARC , SAP Archiving by OpenText , Problem

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