Symptom
- When using the Agent Desktop or Live Activity, creating a new object like a Ticket from the UI will create a new tab under the same Live Session tab
- You would would like to avoid new tabs created under the same Live Session
Read more...
Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
Product
SAP Cloud for Customer core applications 2211
Keywords
Tabs, multisession, Agent Desktop, Multiple tabs, Live Session, Unwanted tabs, mutisessions , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.