SAP Knowledge Base Article - Preview

3274222 - How to prevent multiple tabs opening in the Live Session Tab for Agent Desktop or Live Activity


  • When using the Agent Desktop or Live Activity, creating a new object like a Ticket from the UI will create a new tab under the same Live Session tab
  • You would would like to avoid new tabs created under the same Live Session



  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales


SAP Cloud for Customer core applications 2211


Tabs, multisession, Agent Desktop, Multiple tabs, Live Session, Unwanted tabs, mutisessions , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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