Symptom
- You are using the Agent Desktop Add-on
- After receiving a phone call, you created a new ticket but when checking the ticket under Service -> Tickets, you noticed that the ticket channel is set as Manual
- Your expectation is that the channel be something like Phone or Telephony
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Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
- Agent Desktop
Product
SAP Cloud for Customer core applications 2211
Keywords
Chanels, tickets, determination of source, voice, telephone, phone call , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , LOD-CRM-LA , Live Activity , Problem
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