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SAP Knowledge Base Article - PreviewSymptom
The status of the email output item is Completed in the business document, and in the Monitor Email Transmissions app the email status is Sent, but the email was not received by the recipient.
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Environment
SAP S/4HANA Cloud Public Edition
Product
SAP S/4HANA Cloud Public Edition all versions
Keywords
E-mail, Email, destination, SPF, Sender Domain, Secure Your Email, DomainKeys Identified Mail, DKIM , KBA , CA-GTF-OC , SAP S/4HANA output management , BC-SRV-COM-OM , Output Management: Email Templates , Problem
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