3274509 - Emails do not reach the recipients - SAP S/4HANA Cloud Public Edition

The status of the email output item is Completed in the business document, and in the Monitor Email Transmissions app the email status is Sent, but the email was not received by the recipient.

SAP S/4HANA Cloud Public Edition

Most probably the SPF Record for the sender domain is not published and/or the mandatory DomainKeys Identified Mail (DKIM) is not set up.

Make sure:

1. the SPF Record for sender domain has been published.
   Please refer to the set-up instructions, chapter Publish SPF Record for Sender Domain and the KBA 3265907 - Output Items of Email channel are completed but emails does not reach recipient - SAP S/4HANA Cloud Public Edition
   
   
2. to apply the email security standard DKIM to emails sent by the SAP S/4HANA system.
   Please refer to the set-up instructions, chapter Secure Your Email Using DomainKeys Identified Mail (DKIM) and the KBA 3223182 - Mandatory DKIM setup - SAP S/4HANA Cloud Public Edition 2208.

• Setting Up Output Management (1LQ)
• SAP S/4HANA Output Control
• Monitor Email Transmissions
• 3265907 - Output Items of Email channel are completed but emails does not reach recipient - SAP S/4HANA Cloud Public Edition
• 3223182 - Mandatory DKIM setup - SAP S/4HANA Cloud Public Edition 2208
• 2941522 - Output Management in SAP S/4HANA Cloud Public Edition - Guided Answer
• 3013470 - SAP S/4HANA output control - Issues with output

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SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions