SAP Knowledge Base Article - Public

3274874 - Cannot edit or delete Achievement in Continuous Performance Management

Symptom

Certain achievements in CPM cannot be edited or deleted.

Environment

SAP SuccessFactors Continuous Performance Management

Reproducing the Issue

There are two scenarios where certain Achievements in CPM cannot be edited or deleted.

Scenario 1:
1. An activity is set to "complete" and is marked as achievement in a Meeting.
2. After saving the meeting, the achievement cannot be edited or deleted.
3. Also, the activity is no longer displayed in the activity view.

Scenario 2:
1. In Continuous Performance Management Configuration, "Enable Multiple Role Support" is ticked.
2. A meeting channel is created between two employees that has no report relationship.
3. In this meeting channel, an activity is created on the activity view page.
4. Its status is set to "complete" and is marked as achievement.
5. When clicking into this achievement, it cannot be edited or deleted.
6. Also, the completed Activities are still visible on the activity view page.

Resolution

Reason behind scenario 1:
The reason certain achievements cannot be delete or edited, is because those achievements are archived
In the "Start Meeting", when user click on "Save and Finish", the following message is display in the popup dialog box:
"Meetings in the following activity statuses, along with your completed discussion topics, will be archived in the meeting history: Cancelled, Complete. You can't edit the saved meeting."
Achievement is archived when a completed activity/achievement is included in the Meetings because achievement is just extension of completed activity. Once user click on "save and finished", the achievement is archived, meaning it can't be changed anymore. Hence, the edit/delete option is no longer available in achievements.  

Reason behind scenario 2:
It is designed that when multiple roles are active, Achievements can’t be edited. 

See Also

Understanding Meeting Channels Logic with CPM Multiple Roles Functionality | SAP Help Portal

2975249 - Multiple Roles Functionality in the Latest Version of Continuous Performance Management - SAP ONE Support Launchpad

Keywords

achievement, edit, delete, CPM, archive, meeting, multiple role support, activity , KBA , LOD-SF-CPM-ADM , Admin Center, RBP. Permissions and Settings , Problem

Product

SAP SuccessFactors Performance & Goals all versions