SAP Knowledge Base Article - Public

3274993 - "Content" page appear completely empty in Career Site Builder - Recruiting Marketing

Symptom

I cannot see any components, and I'm not able to add new ones or correct the content in the content page in the Career Site Builder.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

Go to CSB > Pages > Content ⇾ page is empty.
The status is always in Draft and cannot be published anymore.  

Cause

This may be caused by an invalid character (for example, left parenthesis "(" and right parenthesis ")" ) in the Content page, breaking the display. 
Since the UI does not allow adding invalid characters, this most likely has been introduced by manually updating the CBS XML that was exported and then re-imported. 

Resolution

You can import the previous CBS XML file from before the manual edit that generated the problem.
In case you have no way to find the previous version and you are unable to locate the invalid character that is generating the problem, please contact the Support Team.

To prevent the problem, please avoid manually editing the CBS XML and introducing any unsupported characters mentioned here: https://me.sap.com/notes/289632

See Also

2846195 - Export Site (XML) and Import Site (XML) options in CSB - Recruiting Marketing 

2896321 - 'Invalid Page' Error when trying to add a Contents Page in Career Site Builder

Keywords

RMK, CSB, Content page, draft, duplicate option button, display issue, blank, empty, not display , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions