Symptom
When an issue occurs on the SAP Analytics Cloud Apps on Android how can users retrieve the logs of it?
Environment
- SAP Analytics Cloud (Enterprise) 2022.22
- SAC Mobile App 1.36.0
- Android 10
Resolution
- Log in to SAC via the Android App
- Tap on the top right Profile icon
- Tap on Settings
- Tap on Enable Log File
- Exit the settings and reproduce the issue.
Now in the same Settings page, the logs.txt file can be sent to a valid email address via the Android device built in email
See Also
- 3108631 - How to resolve “This version of SAC server is not supported by Android application. Please update the server” error message in SAC Mobile
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
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Product
SAP Analytics Cloud all versions
Attachments
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