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SAP Knowledge Base Article - PublicSymptom
Tenants are not accessible. Not via SSO (Single-Sign-On) neither via direct login.
Environment
Type: Test and Productive Systems
Product version: SAP CPQ 2022
System managed by: SAP Cloud Tenant
Sold product: SAP SALES CLOUD CPQ
Reproducing the Issue
User will try to login and will not be able to.
Resolution
Engage Support Team through case system and provide information on environment and domain.
If the tenant has been deactivated, support will inform and customer should contact Account Executive to review contract changes and/or revert the process of deactivation.
Keywords
Deactivation, Tenant, CPQ, Failed login. , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To
Product
SAP CPQ 2022
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