SAP Knowledge Base Article - Public

3275335 - Workflow approved at the same time

Symptom

Workflow is approved by two employees at the same time (dynamic group as approver).

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

Dynamic Group is set as the workflow approver and two participants approve it at the same time. Both of them will appear in the history but the workflow was actually just approved by one person.

Two approvers in the history:

Only the first approver will appear in the View Workflow Participants:

Cause

The history shows both of them but the workflow was only approved by one person.

Resolution

This is by system design, if two approvers submit workflow at same time only one will appear as the approver.

If the workflow approver is a dynamic group and one of the participants approve it while another one assign it for themselves, instead of being approved, it appears in the history as approved but still pending for one of the dynamic group participants. This is a current workflow limitation.

An enhancement idea is available to be voted regarding this system behavior, and it can be found in this link.

Keywords

workflow, twice, same time, dynamic group, workflow group, approvers , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions