Symptom
Getting the following error when we try to access the onboarding candidates documents via onboarding dashboard:
[COE0019]Error occurred while fetching attachments XXXXXXXXXXXXXXXXXXXXXXXX
Environment
SAP SuccessFactors Onboarding
Cause
- Go to the Onboarding Dashboard and find the candidate.
- Open Developer Tools (control+shift+i)
- Now click on Actions > Onboarding Documents. You will see the following error:
Error occured while fetching attachments for XXXXXXXXXXXXXXXXXXXXXXX sf_class=com.successfactors.onb2compliance.util.ComplianceMDFUtil depth=1 sourceAction=/odata/v2/restricted/getOnboardingDocuments/getOnboardingDocuments com.successfactors.sca.ServiceApplicationException: Cannot find object definition for entity com.successfactors.onb2compliance.bean.everify.EVerifyData
(or)
'EVerifyData' definition not found in MDF datamodel. Either the 'EVerifyData' definition is invalid or Corresponding module is not enabled.
Resolution
- Go to Compliance Settings > Unites States > E-Verify
- Disable the E-Verify
- Go to Provisioning > Manage Scheduled Jobs > Run Onboarding Compliance Metadata Sync Job
- After the Job run is successful, enable E-Verify in Compliance Settings again.
- Go to Provisioning > Manage Scheduled Jobs > Run Onboarding Compliance Metadata Sync Job
- This will enable the EVerifyData definition in MDF Data Model.
- Once E-VerifyData is enabled, go to Manage Permission Role
- Find the RBP Role which grants compliance object permissions and enable "E-Verify Data" under "Compliance Object Permissions"
- Post this, the documents will load successfully.
See Also
Keywords
Attachments, Error occurred while fetching attachments, COE0019 , KBA , LOD-SF-OBX-DBD , Dashboard , How To
Product
SAP SuccessFactors Onboarding 2205