3275358 - [COE0019] Error occurred while fetching attachments - Onboarding

Getting the following error when we try to access the onboarding candidates documents via onboarding dashboard: [COE0019]Error occurred while fetching attachments ABCNAMEABC

SAP SuccessFactors Onboarding

1. Go to the Onboarding Dashboard and find the candidate.
2. Open Developer Tools (control+shift+i) 
3. Now click on Actions > Onboarding Documents. You will see the following error: 
   • Error occured while fetching attachments for ABCNAMEABC sf_class=com.successfactors.onb2compliance.util.ComplianceMDFUtil depth=1 sourceAction=/odata/v2/restricted/getOnboardingDocuments/getOnboardingDocuments com.successfactors.sca.ServiceApplicationException: Cannot find object definition for entity com.successfactors.onb2compliance.bean.everify.EVerifyData 
     
     (or)
     
     'EVerifyData' definition not found in MDF datamodel. Either the 'EVerifyData' definition is invalid or Corresponding module is not enabled.

1. Go to Compliance Settings > Unites States > E-Verify
2. Disable the E-Verify 
3. Go to Provisioning > Manage Scheduled Jobs > Run Onboarding Compliance Metadata Sync Job
4. After the Job run is successful, enable E-Verify in Compliance Settings again.
5. Go to Provisioning > Manage Scheduled Jobs > Run Onboarding Compliance Metadata Sync Job
6. This will enable the EVerifyData definition in MDF Data Model. 
7. Once E-VerifyData is enabled, go to Manage Permission Role
8. Find the RBP Role which grants compliance object permissions and enable "E-Verify Data" under "Compliance Object Permissions"
9. Post this, the documents will load successfully.

3062296 - [Onboarding] Onboarding Documents [COE0019]Error occurred while fetching attachments

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