SAP Knowledge Base Article - Public

3275358 - [Onboarding] [COE0019] Error occurred while fetching attachments

Symptom

Getting the following error when we try to access the onboarding candidates documents via onboarding dashboard: 
[COE0019]Error occurred while fetching attachments XXXXXXXXXXXXXXXXXXXXXXXX

Environment

SAP SuccessFactors Onboarding

Cause

  • Go to the Onboarding Dashboard and find the candidate.
  • Open Developer Tools (control+shift+i) 
  • Now click on Actions > Onboarding Documents. You will see the following error: 

    Error occured while fetching attachments for XXXXXXXXXXXXXXXXXXXXXXX sf_class=com.successfactors.onb2compliance.util.ComplianceMDFUtil depth=1 sourceAction=/odata/v2/restricted/getOnboardingDocuments/getOnboardingDocuments com.successfactors.sca.ServiceApplicationException: Cannot find object definition for entity com.successfactors.onb2compliance.bean.everify.EVerifyData 

    (or)

    'EVerifyData' definition not found in MDF datamodel. Either the 'EVerifyData' definition is invalid or Corresponding module is not enabled.

Resolution

  • Go to Compliance Settings > Unites States > E-Verify
  • Disable the E-Verify 
  • Go to Provisioning > Manage Scheduled Jobs > Run Onboarding Compliance Metadata Sync Job
  • After the Job run is successful, enable E-Verify in Compliance Settings again.
  • Go to Provisioning > Manage Scheduled Jobs > Run Onboarding Compliance Metadata Sync Job
  • This will enable the EVerifyData definition in MDF Data Model. 
  • Once E-VerifyData is enabled, go to Manage Permission Role
  • Find the RBP Role which grants compliance object permissions and enable "E-Verify Data" under "Compliance Object Permissions"
  • Post this, the documents will load successfully.

See Also

Keywords

Attachments, Error occurred while fetching attachments, COE0019 , KBA , LOD-SF-OBX-DBD , Dashboard , Bug Filed

Product

SAP SuccessFactors Onboarding 2205