3275624 - Return to Supplier with Identified Stock

How to handle return to supplier process when a product holds multiple identified stock IDs.

SAP Business ByDesign All Versions

Let's take below example to explain the scenario.

1. Release a purchase order for product ABC, quantity 2 ea.
2. Release inbound delivery for the product, quantity 1 ea, but 1 ea with identified stock ID 1, 1 ea with identified stock ID 2.
3. Create a new return to supplier to completely return the product.
4. When checking the item details, you see system proposed 2 line items for product ABC. One with I stock 1, the other one with I stock 2. You see for line 1, everything is automatically proposed, while line 2's ship from location, delivery notification, and purchase order ID information are missing.
5. Manually maintain the ship from location, however the delivery notification and purchase order ID cannot be edited.
6. For line 2, select the follow up decision as Credit Memo.
7. Press Check, you see error: For this item, a credit memo is not permitted since no supplier invoice is expected for the corresponding purchase order item.

You cannot process the return to supplier further.

Currently, when there is a product holds multiple identified stock ID, system can only propose the inbound and purchase order references to one of the item. For the rest of the items, you cannot decide follow up as credit memo as the system cannot find the purchase order linked to it.

Please split the product and create one return to supplier document for each identified stock ID. Then in each return to supplier, the inbound and purchase order references would be successfully proposed.

Later when creating outbound delivery, you can merge all of the return to supplier documents (delivery requests) and process further.

Return to Supplier, Identified Stock, I Stock, Follow Up Decision, Credit Memo, A credit memo is not permitted since no supplier invoice is expected for the corresponding purchase order item , KBA , AP-RTS-RTS , Return To Supplier , How To