3275920 - It is not possible to the set a delay for when emails are sent - Onboarding

The requirement is to configure an email to trigger with a delay after the task is completed; For example:

• Requirement is to send "(ONB) Custom Onboarding Task Completed Template" two hours after the task was completed
• Requirement is to send "(ONB) Document Signature task completion Trigger" three days after the candidate start date

SAP SuccessFactors Onboarding

This is currently not supported.

1. It is not possible to set the delivery time / a delay for the email notifications to trigger:
   Emails with custom triggers are sent as soon as the rule IF conditions are met.
   Emails with pre-delivered triggers are sent as soon as the task is assigned or completed, depending on the email template scope.
2. The current system design and behavior: Notifications are triggered based on the activity status.
3. Enhancement requests can be submitted following KBA 2090228.

KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Product

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