SAP Knowledge Base Article - Public

3276341 - Search Doesn't not recognize apostrophes Documentation released to the customer


Searching for a term using the Global search and also Basic search, the behavior doesn't seem correct. It seems that you must disregard words containing apostrophe in order to get results.


 SAP Cloud for Customer.

Reproducing the Issue

  1. Using the Search.
  2. Search for e.g. the term "Eddie's Smoke".
  3. You get ZERO (0) results.
  4. Try just “Smoke” and the system return some results. 


Notice that there might be a discrepancy towards characters being used. E.g.:

  • What is on the object: 

    ’ = Right Single Quotation Mark
 Unicode Decimal Code &#8217

  • What is used in the search:

    ' = Apostrophe
 Unicode Decimal Code '

Result: for example, the term "Eddie's Smoke" will not return values, but Eddie’s Smoke will.


You can check via Dev tools (F12) for the response payload or the object itself at the system.

If the above scenario is founded, correct search pattern or the character that is being used to nominate the object.


 Search, Enterprise, Global, Basic, Recognize, Respond, Signs, Apostrophes, Characters, Quotation Marks. , KBA , LOD-CRM-ACC , Account , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2208