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3276671 - Emails have status XS073 in SOST but do not reach the recipient

Symptom

  • Emails have successful status XS073 in SOST however the emails are not being received by some or all of the recipients.
  • In SOST you can see as per below screenshot that the email has a Green Successful status with code XS073, long text of this code is: Message sent to &


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Environment

SAP Basis release independent. 

Product

SAP ERP all versions ; SAP NetWeaver all versions ; SAP S/4HANA all versions

Keywords

KBA , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , Problem

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