Symptom
When the customer logs in to Onboarding 1.0, the page will show an error: "The account is in the process of maintenance and will be available soon. Please wait. Thank you".
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to BizX
- Click Onboarding 1.0 tab from "Home" drop down
- The error "The account is in the process of maintenance and will be available soon. Please wait. Thank you".
Cause
Tenant is in ‘Torn Down’ state.
Resolution
For Live Customer(s), Implementation Partner(s), and Consultant(s), please raise a support ticket with the following information to ONB Support Team. The component is LOD-SF-OBD-ACC.
- Company ID
- Support Access
For Support Engineer, please refer to the internal memo.
See Also
Onboarding 1.0, Torn Down, access
Keywords
KBA , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem
Product
SAP SuccessFactors Onboarding all versions