SAP Knowledge Base Article - Public

3276995 - Error: "The account is in the process of maintenance and will be available soon. Please wait. Thank you" - Onboarding 1.0

Symptom

When the customer logs in to Onboarding 1.0, the page will show an error: "The account is in the process of maintenance and will be available soon. Please wait. Thank you".

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to BizX
  2. Click Onboarding 1.0 tab from "Home" drop down
  3. The error "The account is in the process of maintenance and will be available soon. Please wait. Thank you".

Cause

Tenant is in ‘Torn Down’ state.

Resolution

For Live Customer(s), Implementation Partner(s), and Consultant(s), please raise a support ticket with the following information to ONB Support Team. The component is LOD-SF-OBD-ACC.

  • Company ID
  • Support Access

For Support Engineer, please refer to the internal memo.

See Also

Onboarding 1.0, Torn Down, access

Keywords

KBA , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem

Product

SAP SuccessFactors Onboarding all versions