SAP Knowledge Base Article - Public

3277024 - Initiate onboarding through ATS, but the manager is a different user in New Hire Data review task

Symptom

Initiate onboarding through ATS with data manager=user A.

Check NHDR, in manager field, it is user B.

Retrieve data through API, manager=user A.

Environment

SAP SuccessFactors Onboarding

Cause

In UI, fields like manager is derived automatically based on Position.

But the data would be updated only when the NHDR task submitted.

Resolution

Please make sure the data is consistent in job information and position.

Keywords

KBA , LOD-SF-OBX-ATS , ATS Integration , Problem

Product

SAP SuccessFactors Onboarding all versions