SAP Knowledge Base Article - Public

3277383 - Liking a ticket created from a phone call activity


  • You are using the Live Activity with a CTI widget or Local Adapter (see KBA 3156554)
  • You would like to understand how a ticket can be linked to a phone call activity when handled via the Live Activity 


  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales
  • Live Activity


  • For a phone call activity to be linked to a ticket, there are only two out of the box options
    1. Creating the ticket from the Live Activity main window
    2. If the ticket was already created, the user can click the link icon to link a specific ticket to a phone call activity

See Also

  • 3267129 - Understanding the expected behaviors when confirming BPs in C4C Live Activity
  • 3045667 - Live Activity Ticket Assignment Notification Pop Up


 Creating ticket created from Live Activity Registered Products View not linked to phone call activity , KBA , LOD-CRM-LA , Live Activity , Problem


SAP Cloud for Customer core applications 2211