- You are using SAP Cloud for Service/Sales
- You would like to use the Timeline feature while working with tickets
- With the Timeline feature:
- Users can get up to speed on customer interactions
- The timeline shows phone call and chat interactions, tickets and other touch points with the customer.
- Users can access the timeline in ticket detail view, or in customer hub, or both, depending on how your administrator configured your solution.
- The timeline has the same capabilities as the interactions tab in ticket detail view, and will include additional functions in the future.
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
SAP Cloud for Customer core applications 2211
timeline activation ticket , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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