SAP Knowledge Base Article - Preview

3277425 - How to enable the timeline feature for tickets in SAP Cloud for Service


  • You are using SAP Cloud for Service/Sales
  • You would like to use the Timeline feature while working with tickets 
  • With the Timeline feature:
    1. Users can get up to speed on customer interactions
    2. The timeline shows phone call and chat interactions, tickets and other touch points with the customer.
    3. Users can access the timeline in ticket detail view, or in customer hub, or both, depending on how your administrator configured your solution.
    4. The timeline has the same capabilities as the interactions tab in ticket detail view, and will include additional functions in the future.



  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales


SAP Cloud for Customer core applications 2211


timeline activation ticket , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.