3277669 - Why do I see the value "no user set" in approvers field of Cases table even though a Process owner has been set in the diagrams attributes?

Why do I see the value “no user set” in approvers field of Cases table even though a Process owner has been set in the diagrams attributes?

SAP Signavio Process Governance 3.0

1. Open Process manager Dictionary
2. Create a new Owner entry that includes a users email.
3. Open Process Manager Explorer
4. Create a new BPMN 2.0 process.
5. In the diagram level attribute 'Process owner', link the new Dictionary entry.
6. Save the changes.
7. Navigate back to the Explorer page.
8. Trigger the approval workflow for this process.
9. Open Process Governance
10. Select the Cases tab
11. Filter the Cases table for the above process.
12. See under the approvers column for the newly created case, their is the value 'no user set'.

You are seeing the value 'no user set' in the approvers field as the email that was entered into the Dictionary entry for the process owner does not match this users email address in SPM or PG.

To resolve this issue, please change the users email address in the Dictionary item to match the users email in SPM and PG.

For more information on working with approval workflows in Process Governance, please read the following excerpt of our user guide: https://documentation.signavio.com/suite/en-us/Content/process-manager/userguide/approval-workflows.htm?Highlight=approver

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