SAP Knowledge Base Article - Public

3277694 - AskHR: Incorrect sequence of categories in service catalog


You realise that the service catalogue sequence order is different in ECSC (AskHR) and in Cloud for Customer (C4C).


  • SAP SuccessFactors HXM Suite
    • Employee Central Service Center AskHR (ECSC)

Reproducing the Issue

1, Open Ask HR tool and go to create a new ticket tab.

2, Drop down the Service Categories menu and see the list is not in the same order  as in C4C.


Categories will come as sorted by default from b2211 onwards, custom order is currently not possible.


In ECSC (AskHR) categories will be sorted alphabetically by default from b2211 release, irrespective of how they are specified in C4C.

In case you would like to use custom order, please open enhancement request.

See Also

KBA 3208336 - Ask HR - Service Categories not sorted alphabetic order


ECSC, AskHR, Ask HR, C4C category, categories, different order, alphabetical order, different sequence order , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , LOD-SF-EC-SRV , Ask HR - EC Service Center [DO NOT USE - Use LOD-SF-INT-AHR] , Problem


SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors HXM Suite all versions