3277867 - Web Assistant/SAP Companion in SAP SuccessFactors

• Unable to find "Web Assistant Settings" from Admin Center in SuccessFactors
• Unable to see any data after clicking on the '?' sign from SuccessFactors home page
• "Open Help" in SuccessFactors does not work
• What permission is required to see the page "SAP Companion Integration Settings"?

SAP SuccessFactors HCM Suite

"Web Assistant" was renamed to SAP Companion, so now you should search for "SAP Companion Integration Settings" in SuccessFactors Admin Center. From there, you will be able to adapt your settings according to what is needed. 

Here is the guide to refer to:

• Enabling SAP Companion for Standard Content | SAP Help Portal 

From there, there is link to an interactive training - Web Assistant for SAP SuccessFactors 

Note: 

• The page "SAP Companion Integration Settings" will only be available for admins with "Company System and Logo Settings" permission. 
• If the Enable Now Manager license is purchased, you can add your own companion content in any page - Custom Content Scenario | SAP Help Portal.
• However, if the license is not purchased, the standard SAP Companion Content only have Latest Org Chart supported - Standard Content in SAP Companion | SAP Help Portal 

If there are questions about SAP Companion, please note the responsible team can be reached under the KM-SEN-CMP component.

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