SAP Knowledge Base Article - Public

3277894 - Global Information rule is triggered in Personal Information portlet - Employee Central

Symptom

Even when no Global Information is added in the Personal Information portlet, if any parameter is met by a Global Information rule, it is set.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Personal Information
  2. Add a new record/make a correction

Result: Global information rules are triggered.

Cause

The Global Info portlet is part of the Personal Information one, so the rule is triggered even without any Global Info data change applied.

Resolution

This is expected behavior as Global Information is child entity of Personal Information. Hence rules in global info will be triggered when personal information is changed.

Keywords

GlobalInfo, Global Information, PersonalInfo, Personal Information, rule, trigger. , KBA , LOD-SF-EC-PER-GLO , Global Info - Config, Rules, RBP, UI , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions